You can return your order within 30 days from the day you recieve your order
We understand that from time to time you will want to return an item. Check out our returns policy and see if you are eligible for an exchange/refund:
We offer free UK returns- Email firstname.lastname@example.org to notify us that you wish to return an item and we will email you your free returns label and instructions on how to arrange and complete your return
Item must be returned within 30 days from the day you receive your order.
Item must be sent back with a returns form including your order information. Without the returns form, we cannot always correctly identify the customer and may not be able to fulfil your return request.
Item must be unworn & unwashed (no distinct odours, blemishes, signs of wear etc...).
We cannot accept underwear or socks due to hygiene reasons, they will be returned back to you in the condition they were received in.
Items covered in animal/human hair will not be accepted.
If you've asked for an item which is more expensive than your return, we will contact you upon receiving the return to process the additional payment.
All items are thoroughly inspected before any action is taken and if the item you have returned breaches any of the terms outlined in this policy, GymPro Apparel reserves the right to return the item back to you in the condition it was received in. Once we've received your return and it has been processed, our returns team will be in touch via email to confirm the action taken.
I want to exchange my order?
HOW TO RETURN OR EXCHANGE YOUR ITEM (IN AND OUTSIDE OF THE UK)
Email sale@gymproapparel to notfy them of the exchange or return. We will then email you your free returns label (UK only) with instructions on how to complete your return - returns outside of the UK are not free
Fill out all of the required details on the reverse side of the returns form, ensuring you've selected the reason you are returning the item.
Package up the item(s) you are returning and add the free returns label
Take the parcel to your local collection point and we will then arrange collection
If you wish for an exchange identify on the returns label the new size or product you require and upon GymPro recieving your original order we will dispatch your exchange item
When will my order be dispatched?
ORDERS BEFORE 1PM ON NEXT DAY DELIVERY OPTIONS WILL BE DISPATCHED THE SAME DAY TO ARRIVE THE NEXT DAY. ORDERS AFTER 1PM WILL BE DISPATCHED THE NEXT DAY AND DELIVERED THE FOLLOWING DAY
ON STANDARD DELIVERY OPTION ORDERS WILL BE DISPATCHED THE SAME DAY BUT CAN TAKE BETWEEN 2 TO 4 DAYS TO ARRIVE
Next Day Delivery on orders under £60 - £4.00 charge (For next day delivery orders must be placed before 1pm on the day, orders after 1pm will be delivered the following day)
Orders over £60.00 qualify for free next day delivery (For next day delivery orders must be placed before 1pm on the day, orders after 1pm will be delivered the following day)
GymPro+ unlimited free next day delivery for 12 months. (orders must be placed before 1pm on the day, orders after 1pm will be delivered the following day)
Any orders placed on a Friday after 1pm will be dispatched Monday and delivered on Tuesday
A signature is required for all deliveries. If you authourise the courier to leave your parcel without a signature and you cannot locate it, GymPro cannot be held accountable if the delivery goes missing and you will need to process a claim via your bank
If you are not present to accept your delivery the courier will attempt to leave the parcel with a neighbour signed for by the neighbour, the courier will leave a calling card with details of where the parcel has been left
If you are not present to accept you delivery and their is no neighbour present to accept the delivery, the courier will leave a calling card with instructions what to do next
International Delivery: 7-14 Working Days - £10.00
European Delivery: 7-14 Working Days - £10.00
Orders over £100.00 qualify for free delivery.
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