Delivery & Returns

Delivery Information

Returns policy update due to the global disruption of the coronavirus (covid-19)

Just as a reminder, we've extended our returns policy to 90 days, due to the global disruption of the Coronavirus (COVID-19). 

UK Delivery

Standard Delivery

  • Standard delivery £3.00
  • Free standard delivery available for orders over £50
  • orders will be dispatched and delivered within 2 working day
  • This is a non signature service 

Express Delivery - £5.00

  • Estimated delivery next day  (excl bank holidays and weekends) 
  • Free next day delivery on orders over £65
  • This is a non signature service 
  • Order by 3pm Mon to Fri for next day delivery
  • Saturday orders will be delivered Monday

International Delivery

  • International Delivery: 7-14 Working Days - £10.00
  • European Delivery: 7-14 Working Days - £10.00
  • Orders over £100.00 qualify for free delivery.

Additional information

  • If you are not present to accept your delivery the courier will attempt to leave the parcel with a neighbour signed for by the neighbour, the courier will leave a calling card with details of where the parcel has been left
  • If you are not present to accept your delivery and their is no neighbour present to accept the delivery, the courier will leave a calling card with instructions what to do next

 

Returns & Exchanges

FREE RETURNS POLICY ON UK ORDERS ONLY

To qualify for a return please complete and follow the instructions on your returns form 

  • UK returns are FREE excluding Guernsey and Jersey 
  • Items must be returned within 90 days from the day you receive your order.
  • Items must be sent back with a returns form including your order information. Without the returns form, we cannot always correctly identify the customer and may not be able to fulfil your return request. 
  • Item must be unworn & unwashed (no distinct odours, blemishes, signs of wear etc...)
  • Items covered in animal/human hair will not be accepted.
  • If you want to exchange your item for an item which is more expensive than your return, we will contact you upon receiving the return to process the additional payment.
  • We only offer refunds onto the original payment method used to make the order.